0) How fast do you reply to emails? All emails are replied to within up to 24 hours (in some very rare cases, the reply time may be up to 36 hours). However, we strive to reply as fast as we can and you can often find a reply within a much shorter period of time.
1) How to use plugins/filters/overlays/any other products sold on our website?
Typically Instructions are stored archive that you have purchased. In some cases, more than one app can be used for these - you can find what app instructions are stored on the product page. If you need any extra instructions / help - email us at firstname.lastname@example.org and we will be glad to find them for you.
2) What to do if you did not receive a download link?
- Check you Spam folder as some mail gets rejected by filters.
- If your Spam folder is empty: please write to us at email@example.com stating your name. We will find the transaction and resend you the link.
Please feel free to ask us any questions you may have using firstname.lastname@example.org
3) What to do if I can’t download the purchase:
Send us an email to email@example.com and we will help you find a solution.
4) Payment methods we accept for purchases
For convenience, we accepts Apple Pay, PayPal and all major credit cards, including American Express, VISA, MasterCard and Discover. If you need any additional help with credit card payment, please contact us.
5) Can I get a refund?
Due to the fact that we sell digital goods, we operate no refunds policy. However, we provide full pre / after sale support and will be happy to find solution to any possible questions that you may have.
Feel free to clarify any questions via firstname.lastname@example.org